Privacy Policy
Alpine Guru takes your privacy very seriously; we want to protect your personal data. Our site collects data and we have to use this data in certain ways in order to give you the best experience possible.
By browsing and using our website and applications you agree to this policy governing your use of the website. We may change this policy without notification at any time so be sure to review it again in the near future.
Collection of Personal Information
We will only collect personal information from you (such as name, address, telephone number, email address etc) which you have provided voluntarily to us either by completing registration or enquiry forms or sending emails to us. Please do not submit your personal data to us if you do not wish us to collect it.
Alpine Guru has a number of different site areas, each of these may ask for varying pieces of personal information. We only store the following information on our systems:
- Names
- Address
- Phone Numbers
- Holiday Requirements/Bookings
- Comments
- Password
Most of this information is stored in our database. We cannot see your password to the hotel & chalet booking engine as it is encrypted at this end. We can only generate a new one which will be sent via email if required.
We do not store any credit card information on our system. If you do enter your credit card information in our hotel and chalet booking system it automatically gets handed to the end of line service provider via secure servers (I.e. the chalet or hotel.)
Other possible scenarios of where we may ask for or collect your personal information include (without limit or limitation):
If you order a product or service from us we may ask for varying information including your name, e-mail, telephone number, delivery and billing address. These details allow us to process your orders efficiently.
For Alpine Guru business 2 business contracts we work with payments via bank transfer or cash.
If you enter a competition, promotion or survey we ask for your name, address and e-mail address – perhaps your phone number too. This is so we can run the contest effectively, and of course let you know if you win.
Collection of Other Information
As well as information that we ask you to submit, we may also collect information automatically when you visit our site our applications. This information may involve but is not limited to the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor visitors to our site. A cookie is small text file that is placed on your computer’s hard drive by your web browser when you first visit our site. The cookie allows us to identify your computer and find out details about your last visit.
Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we cannot guarantee that your experience with our website will be as quick or responsive as if you do receive cookies.
The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platforms, IP address, your browsing patterns and timings of browsing on our website and your geographical location.
Use of Your Information
You agree that we may obtain, keep, correlate, merge and utilise your information (including personal information) for the purpose of providing you with our services and ancillary services and for our internal business purposes. These include (without limitation):
- personalising your visits to the site and developing the design and style of the site to improve our services to you
- to inform you about the latest changes to our website, or products, services or promotional offers that you might find interesting
- communication (and personalising such communication) with you from Alpine Guru and from other reputable and trustworthy third parties (if you have agreed to such)
- informing you if you have been successful in any of the competitions or promotions
- compiling customer reviews
- for market research purposes
- to prevent you from posting illegal, offensive or objectionable comments on our sites
- to enable third parties to carry out statistical analysis, technical, logistical or other functions on our behalf including determining behavioural preferences to manage online advertising
- for strategic development
- for any purpose required by law or regulation
- for accounting purposes
Sharing Information
We might provide third parties, using our discretion, with certain aggregate statistical data about your use of our websites and applications, of which data may include demographic information such as age range and/or geographic location of groups of user. With your consent we may also supply personal information to third parties.
We reserve all rights to access and to disclose personal information to comply with any applicable laws and lawful government requests or request by applicable regulatory bodies, to operate our systems properly or to protect either ourselves or other users.
We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of Alpine Guru.
You consent to the transfer of your personal information outside of the European Economic Area (which may not provide the same protection for such information as the United Kingdom provides) in the event that the processing of your information involves such a transfer.
Monitoring Emails
We may monitor and keep records of email communications which you send to us and other communications with you in accordance with this policy and our other business interests.
Safeguards and Security
No data transmission over the internet can be entirely secure, and therefore we cannot guarantee the security of your personal information and/or use of our sites. However we use our reasonable endeavours to protect the security of your personal information from unauthorised access or use by using Secure Sockets Layer 128-bit encryption.
More Information
For more information on the Data Protection Act and the Information Commissioner please see http://www.informationcommissioner.gov.uk
Accessing Your Information
Should you no longer wish to receive services you have signed up for, or if you wish to review or receive copies of the personal information we hold about you, or have any other queries please contact us including full details of your request. We may charge a small administration fee in relation to fulfilling a request for access to personal information.